Privacy Policy

Introduction

velocitranexa.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our rental services at our locations in Hakuba, Nagano, Japan.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you make a rental reservation, contact us, or use our Trip Packer tool, including:

• Name, email address, and phone number
• Rental reservation details and preferences
• Payment information (processed securely through third-party providers)
• Physical characteristics relevant to gear fitting (height, weight, shoe size)
• Group size and experience level for gear recommendations

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device type and operating system
• Pages visited and time spent on each page
• Referring website or source

How We Use Your Information

We use the information we collect to:

• Process and manage your gear rental reservations
• Provide personalized gear recommendations through Trip Packer
• Communicate with you about your reservations and inquiries
• Improve our website, services, and customer experience
• Send promotional communications (with your consent)
• Comply with legal obligations

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our website.

You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of our website.

Third-Party Services

We may use third-party services for payment processing, analytics, and communication. These services have their own privacy policies, and we encourage you to review them. We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Rental transaction records are retained for seven years for tax and legal compliance.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent for marketing communications

Children's Privacy

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children. Rental agreements for minors must be signed by a parent or legal guardian.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@velocitranexa.com
• Phone: 555-867-5309
• Address: 123 Alpine Road, Hakuba, Nagano 399-9301, Japan